Warranty Policy

ZEBSTER WARRANTY POLICY

ZEBCARE ,the Service arm of ZEBSTER warrants your product against any tech defect related to its components/software/user interface when purchased directly from ZEBSTER or its authorized reseller.
This policy ensures you a trouble free and relaxed support system with clarity of operation.
We request you to go through below mentioned detailed version of warranty policy.

THE TERM WARRANTY IS APPLICABLE IF

• Product is for personal use
• Product is under warranty period
• Product purchase invoice/bill (tax paid) is available and shown during repair.
• Warranty and serial number stickers are intact and not tampered.
• Product is not opened/attempted to repair except Zebcare authorized centers and its authorized engineer(s)
• Product PCBA & their components are not damaged, burnt, rusted, water-logged, tampered, etc (or any non repairable condition) etc

THE TERM WARRANTY CEASES IF

• Any Remarking on product like mentioning date of sale on product etc.
• Trying to modify actual product
• Trying to tamper ZEBSTER logo
• Product is used for commercial purposes*
• Resale of product after use etc.
• Product is not used as per instructions mentioned or improper use of products determined by Zebcare
• Product is placed at a site that is not recommended for operation
• Some accessory assembled in a system which is not sold by ZEBSTER authorized channel
• Defects generated due to conditions/situation beyond control like lightening, surge/abnormal voltage, act of God etc.

Monitor Defect Pixel limitation

3(Bright pixels) +3 (Dark pixels) = 6 (Total pixels); (Monitor containing less pixel defect then 6 pixels, does not fall under defect category)
What is Bright and Dark Pixel?
An imperfection may appear on the screen if either the pixel or sub-pixel is stuck always ON; a bright pixel on a dark background, or it is stuck always OFF; a dark pixel on a bright background.

GENERAL TERMS & CONDITIONS

• The terms of warranty are liable to change from time to time without any notice to customers as per market trends and management resolution.
• Warranty is non transferable and shall not be considered in case of any resale
• The warranty period starts from the first purchase of the product.
• Commercial purposes means product is used to achieve commercial or financial goals.*
• Such products will have 3 months of warranty only.
• Products used in an office environment through which administrative or clerical types of activities conducted, does not fall under this category.
• Zebcare reserve the right to deny the repair of an outdated model in case of spare unavailability till further confirmation
• In case of transportation damage/missing i.e. product(s) couriered by dealer/ end user to Zebcare, we shall not be responsible for it and unable to serve such cases.
• Same color combination cannot be committed in the event of replacement. Customer will have to accept the replacement with available color combination in stock.
• In the event of replacement, if same model is not available then equivalent value alternate model will be issued. Price of product will be referred as current market rate or user invoice rate, whichever is lower. If equivalent value alternate model not available, a different model will be issued with difference charges + GST
• Out of warranty & Critical cases will be accepted for repairing only and under condition bases i.e. if the product can’t be repaired it will be returned back to customer.
• ZEBSTER does not warrant the content, file, media etc stored into the product/device. Data recovery is not within the scope of ZEBSTER limited warranty.
• UNBOXED/REFURBISHED PRODUCTS sold by any platform will not fall under warranty.
• Zebcare reserves the right to retain the defective spare removed from user product against the fresh spare placed by Zebcare. It is for e waste recycling and due to environmental concerns.
• Onsite warranty not applicable. Customer need to submit product either to its seller or zebcare autorised centers . If center not available in your area then you can courier it to nearest authorized center. One side courier cost will be borne by customer.
• Any disputes arising out of the warranty shall be settled at the courts of Chennai, Tamil Nadu.

LIMITATION OF LIABILITY UNDER PRODUCT WARRANTY

ZEBSTER is not responsible for damage arising from failure to following instructions relating to the product's usage.
This Limited Warranty applies only to the product manufactured by or for ZEBSTER, that can be identified by the "ZEBSTER" trademark, trade name, or logo affixed to it.
The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes and the like; (b) Negligence; (c) Commercial use; (d) Modifications to any part of the Product; (e) Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (f) Damage caused by operating the Product outside the permitted or intended uses described by ZEBSTER or with improper voltage or power supply;
In no event will ZEBSTER India Private Limited be liable for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if ZEBSTER has been advised of the possibility of such damages. YOU AGREE THAT ZEBSTER’S LIABILITY IN ANY DISPUTE WILL BE LIABLE TO AN EXTENT OF THE TOTAL AMOUNT YOU PAID FOR THE ORDER OR PRODUCT AT ISSUE.
ZEBSTER will provide support services to ‘out of warranty’ products, provided the said products and spare parts are available in its inventory. In case of lack of availability due to the products/spare parts not being manufactured any more by ZEBSTER (due to reasons attributable to advancement in technology, innovation, new product launch, etc.), ZEBSTER, at its sole discretion, may offer to provide the customer with an upgraded product or a refurbished product. The cost of the upgraded product or a refurbished product, which is not negotiable, may vary from product to product and the customer will be required to bear the same.

ZEBSTER SERVICE CENTER

GHAZIABAD

ZEB CARE
Address: No III M -34, II Floor Nehru Nagar, Nehru Nagar,
Ghaziabad - 201001. UP.
Phone:
Mobile: 9003003893, 7827695512
E-Mail:: ghaziabad.service@zebcare.in

KOLKATA

ZEB CARE
Address: Hydari Building, No - 36, 2nd Floor, Ganesh Chandra Avenue,
Police Station - Bowbazar, Kolkata - 700 013, West Bengal.
Phone: 9331386745 / 6381754173
Mobile:
E-Mail: kolkata.service@zebcare.in

CHENNAI
ZEB CARE
Address: NO - 89, S.S.M ESTATE,1ST FLOOR,  G.N.T. ROAD,
MADHAVARAM
Phone: 04432214803
E-Mail: mohan.p@zebcare.in

CATEGORY WISE ZEBSTER WARRANTY DETAILS: